Our Process
At Carolina Ingredients, creating value for our customers is at the top of our minds every day as your snack seasoning and spice distributor. Developing deep customer relationships over time involves open communication between a wide variety of partners, including our sales team, customer service representatives, R&D technicians, and shipping and receiving personnel. That’s why we’ve created the Partnership Development Process. This eight-step process helps us fully understand our customers’ needs and better align with their priorities.
Build A Relationship
It’s important for Carolina Ingredients personnel to build a foundation of trust with our customers. We demonstrate our reliability through the way we do business – sending out samples in a timely manner, following up when we say we will, and providing information as soon as requested.
Fact-Finding
We are on a mission to learn all we can. What are the customer’s pain points, how do we create and add value, what is most important to each decision maker, and how can we develop a solution? Our team is constantly looking for opportunities to provide seasoning blends in a manner that exceeds customer expectations. We listen then respond.
Display Our Expertise
No one is interested in what you can do, until what you do is of interest to them. We like to learn first and demonstrate second. If displaying our seasoning knowledge can create value for our customer, then we focus on that issue. If our customer would like to hire a food scientist, we provide our recommendations for qualified candidates. If the pain point is damaged bags during transit, we share ways to minimize such occurrences.
On-Time Seasoning Samples
Our sample turnaround time is among the best in the industry. We know that if our team doesn’t respond to your sample request in a timely fashion, we won’t be your supplier. Once the fact-finding phase is complete and your needs are identified, we quickly utilize that information to provide timely and accurate seasoning samples.
Documentation Accessibility
We strive to provide consistent documentation with our samples as well as any documentation you require during the approval process. Carolina Ingredients is SQF certified, meaning customers can count on our documents and records to be updated and verified annually.
Floor Stock Agreements
Once a customer’s blend is approved, we determine volume estimates and just-in-time delivery needs. The key to our success and to our historically high ratings for on-time delivery is our floor stock program. If a customer needs a seasoning blend a few days earlier than expected, it is on our inventory floor and ready to ship.
Superior Customer Service
Our customer service team is unparalleled in the industry, and our customer survey feedback demonstrates it. We do everything we can to meet and exceed customer expectations.
